● Delivery to CANADA: 2-5 Days by DHL EXPRESS including all Duties and Taxes.
We usually pay taxes directly to the courier but in case if you as a customer paid, then please email us the receipt or a screenshot and we will issue you a prompt refund within 24 hours.
DELAYS IN DELIVERY
We do our best to deliver within the given time frame. However, there may sometimes be delays due to unexpected events such as custom payments, weather conditions, etc. If this occurs with your order, please ensure you keep tracking your package to know its status. You may also contact us at [email protected] and our member of staff will be happy to assist you.
If you wish to cancel a late item, you will once again have to contact our Customer Service Team at [email protected] to get your refund. Please note, cancellation charges may apply based on how late the order was canceled. Moreover, we are not liable if the order is being held at the Customs of your designated country. Shop4body assumes no accountability for damage caused by exceeding an announced delivery time. You will be informed by our customer service team if there are any shipping delays to your order due to unusual events at the warehouse. Likewise, we will immediately notify you if your ordered items have run out of stock. You can then either remove the item from your order or switch to an alternative product. We reserve the right to final sale and pricing errors.
SMS Notification & Email Notification: Tracking details are sent out as soon as orders are despatched. Therefore, as a consumer, it is your responsibility to track your packet from time to time. In case of a non-receipt, you MUST contact us within two days prior to delivery or we may not be able to open investigations with the carrier.
Be careful when entering your cell phone number and email address at checkout. Correct information is required so that you can be notified when your package is available for Delivery / Collection at your delivery location.
Here you can track the packages that have been sent with DHL or ROYALMAIL. Just put your tracking number into the field "Tracking" Click on the link.
Delays caused due to Covid-19
Due to the overwhelming demand for deliveries across the world, as well as modified practices by our shipping partners to keep their workforce and customers safe, customers should anticipate parcel delays. We at Shop4body.com do our utmost to despatch orders, usually within 24 hours Monday - Friday. We are unable to give you an accurate estimate of your parcel's arrival date if your country/region is facing lockdown measures. Please use the provided tracking information to check online for the most up to date information on the shipment. Delays of several days are not uncommon currently. We appreciate your patience and understanding. We are unable to issue a refund for any delay caused due to Covid restrictions.
We will continue to be here to support you as our customer, before, during, and after the buying & shipping process. Thank you for being our customer, and we appreciate your support more than ever at this time.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.
We encourage 3D secured transactions while placing an order with us as non-3D transactions are most likely to be cancelled as a safety precaution. Security checks are undertaken for every order placed on our website, and thereby, we reserve the right to accept or reject any orders at our absolute discretion. You may be requested to provide proof of name and address such as a utility bill for verification purposes. Failure to this will have us cancel the order and you may not be allowed to place further orders on our website. If we suspect fraud, we hold the right to open investigations with law enforcement agencies internationally.
All electrical appliances sold through our website come equipped with a UK or EU 220v mains adapter. Regarding products shipped internationally, please note the following: the warranty may not be valid, the manufacturer's service options may not be applicable, the user manuals, instructions and safety alerts may not be written in the language of the destination country, the products (and supplementary material) may not be designed in accordance with the standards of the destination country, product labels and specifications may not meet the requirements of the destination country; and the products may not be suitable for the voltage levels and other electrical specifications of the country of destination (requiring the use of an adapter or converter if applicable). You are responsible for ensuring that the products are imported legally in the destination country. It is your responsibility to make sure the device is compatible for use in your country. SHOP4BODY.COM accepts no responsibility for any damage resulting from improper or unauthorized use. We make every effort to ensure that goods advertised for sale on the Website are described accurately. However, the descriptions of goods on the Website do not form part of the contract between you and us. They are designed to represent a general idea of the Goods. You should ensure that the goods which you are purchasing from us are suitable for your intended purpose. We do not give any warranty that the Goods, which you purchase from us, are suitable for your intended purpose. The recipient of products purchased on Shop4body.com becomes the importer and must comply with the laws and regulations of the destination country.
Banks and credit card providers may levy a surcharge on foreign transactions. However, we only receive the amount shown on the website and hence hold no control over foreign exchange rates or fees charged by your bank.
We will not be liable to you for any loss or damage which you suffer as a result of any breach by us of this contract, including, but not limited to, consequential loss to you and/or loss or damage to the property of third parties. In any event, our liability to you arising directly from our negligence will not exceed the invoice value of the Goods. Nothing in this clause will limit our liability for death or personal injury resulting from our negligence. This clause does not affect your statutory rights.
If you realise you have made a mistake when ordering email, us at [email protected]
We dispatch items quickly and as such we have extremely limited time in which to stop completed orders from going out. We cannot promise if your order cancellation request will be accepted as orders are usually processed within minutes.
If your order has already left our warehouse, we will refund you as per our Return Policy. Please note we do not accept order cancellation requests over telephone or online chat.
All products are quality tested by the manufacturer. In case any fault develops then all our products are covered by manufacturer’s warranty which is normally 2 years unless specified otherwise.
We understand that from time to time you may wish to return a product to us. We have created this 30 days return policy to enable you to return products to us in appropriate circumstances. This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000). Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us:
We receive the returned product within 30 days following the date of receipt of the product. The returned product is unused, in its original [unopened] packaging [(with any seal or shrink-wrap intact)] [with any labels still attached,] and otherwise in a condition enabling us to sell the product as new.
Cancellation measures will vary depending on the following circumstances: If you cancel the order before dispatch, we will initiate a full refund. If the order has already been shipped out then we will deduct our Postage charges of $50 CAD. If you, as the buyer, accept the delivery then there will be collection charges imposed unless you are returning the device.
Any damage to product packaging or opened seal on "return" of the product will have you to pay 50% as the restocking fee, original postage costs, and the Customs duty & taxes.DAMAGED DELIVERY
If the damage is only discovered when you unpack it (hidden by the packaging), you must report the damage to us within TWO days of receipt so that we can process it. We always want to investigate the damage, so you should take one or more pictures of the damage and the outside of the box and packaging. You may not return, sell or repair the damaged goods without contacting us first. Contact us as soon as possible at [email protected]
Once you have done this, we will deal with your complaint as soon as possible.
If the item is being sent to us for repair or replacement, the cost of returning the product to us is your responsibility. This includes ALL Shipping charges, insurance and customs duties and taxes. We will get the product repaired and ship back at our expense. However, any customs duties and taxes will need to be borne by the customer.
Your responsibility as a Buyer
If you have any health condition please confirm with your medic, the product is safe for your use. Have a glimpse at the manufacturer's website for more detail as information on our website is brief. We do not take accountability for mismatched skin tone. In this instance, you cannot make a return if the seal is opened. Therefore, verify your skin tone before placing your order. If this happens, we recommend you to sell the product locally or on third party platforms.
1) Goods will only be accepted for return if they are returned back to us within 30 days of receipt.
2) The item is your responsibility until it reaches us. Therefore for your own protection, we recommend that you send the parcel using a delivery service that insures you of the value of the goods.
3) The cost of returning the item to us is your responsibility. This includes ALL Shipping charges, Insurance, and Customs Duties & Taxes.
4) Delivery charges are only refundable where goods are confirmed faulty and returned back to us within 30 days of receipt.
Please email us at [email protected] or call us on Tel: (+44) 208-841-1144. You will be emailed instructions on returning your item. Refunds will be processed via the method originally used to pay us for e.g. PayPal or Credit Card. Once we have received the product and if appropriate a refund will be credited to the payment card within 3-5 working days.
Northvale House Unit 1,
Chancerygate Business Centre,
Stonefield Way, Ruislip
VAT no: GB110708947
Company no: 07588875
Tel: (+44) 208-841-1144 GMT (9:00 a.m. - 5:00 p.m )
Email: [email protected]